Keys, mistakes and cancellations.

You choose: you're home, a code or lockbox you set, or a key we hold

A key we hold is tagged with a number, never your address, and kept in a locked box at our office

We ask for alarm and gate codes by phone, never by text or form, and we don't write them in your file

Change a code any time and tell us before the next visit

Tell us within 48 hours by text or phone, with a photo if you can

Missed: we come back within three business days and clean it at no charge

Broken: we look at it with you and pay for an item we broke, up to what it was worth

We don't cover things already cracked or loose, cash, jewelry or papers left out, or normal wear

Cancel or move a visit up to 24 hours before at no charge

Inside 24 hours, we charge half the visit price

If we can't get in, we wait 20 minutes, call and text you, then bill half the visit price

There is no fee to stop service. A text is enough