Questions, answered plainly.

By the size of your home and the kind of clean. Extras are on a list, and you say yes or no to each one. We text you the exact number before you book.

Two of us arrive with supplies and a vacuum. A three-bedroom standard clean takes about two and a half hours, and a deep clean about four.

No. Leave a code, a lockbox or a key. The policies page says how we handle keys and codes.

People from our own crew of ten, two on most homes. You get their first names the day before.

We carry general liability insurance, listed in the footer, and send the certificate on request.

Tell us within 48 hours. We come back and clean what was missed at no charge, and the policies page has the terms for breakage.

We bring our own supplies and vacuum. Tell us if you want fragrance-free products, and we'll ask what you use.

Tell us about them and where they'll be. Heavy pet hair is on the extras list.

Up to 24 hours before, no charge. Inside 24 hours, half the visit price. The policies page has the lockout terms.

Mireya and Rose do, and Mireya answers Spanish texts and calls. Not everyone on the crew speaks it.